FAQs

How long will it take to arrive after ordering?

Normally, it will be delivered in about 10-20 days after your order.

How can I return or exchange an item?

If there is a defect, please contact us service@neojewellerystudio.com.

Please note that size and color changes are not eligible for return or exchange.

I haven't received an order completion email.

First, please check your spam folder.

If you do not have it, please contact us via service@neojewellerystudio.com with email address and name that you used for your order.